5 Red Flags To Watch Out For During Your Remodeling Quote
Be Cautious Of Any Company That’s Guilty Of The Following.
BY JASON QUILLMAN, OWNER
Let’s be honest—you have more than a few good reasons to be suspicious of home improvement companies. Contractors don’t exactly have the best reputation. And, on the whole, this poor reputation is well earned.
Don’t get me wrong. Good contractors ARE out there. But you have to sort through some (okay… A LOT of) bad apples to find them.
The good news? This is actually easy to do once you know what to look for. In fact, you can often spot the bad contractors during the initial appointment. You just have to look for any of the following 5 red flags.
Red Flag #1: Showing Up Late… Or Not At All
It would blow you away how many contractors fail to do the most basic thing of all: SHOW UP TO THE APPOINTMENT. If a contractor “ghosts” you on appointment day, it’s pretty clear that they don’t respect your time.
Another red flag is if the contractor shows up late without notifying you. This is a strong indicator that they aren’t very concerned with sticking to any kind of schedule. If they can’t even make the first appointment on time, do you think they’ll bother to complete your project in a suitable time frame?
It’s true that things happen—unforeseen circumstances can cause ANYBODY to run behind. But it’s just common courtesy to let someone know that you’re running late.
Red Flag #2: Not Spending Enough Time Assessing Your Needs
Look, no one wants to listen to a salesperson drone on and on for 2-3 hours. But you also don’t want the opposite—a contractor who shows up, takes a quick look at your home, and gives you an estimate in 5 minutes.
If a company doesn’t spend adequate time assessing your needs, they’re more interested in selling the job than giving you what you actually want. Their biggest goal is to get your business, blow through the project, and move on as quickly as possible.
Red Flag #3: Pulling A Price Out Of Thin Air
This one typically applies to the “one-man show” contractors you find on sites like Craigslist (though sometimes bigger companies are guilty too). It’s when a contractor doesn’t have an actual method for determining a price. Instead, they “guesstimate” what the job will cost.
It’s easy to spot these kinds of contractors. They typically want to give the estimate verbally instead of in writing. If you ask for it in writing, they jot it down on whatever piece of paper is on hand.
Going with a contractor who “guesstimates” will come back to haunt you. Since there is no firm quote, the contractor can basically charge you whatever they want to once the project is done.
Red Flag #4: Intentionally Lowballing
This is similar to #3, but much more dishonest. Some companies will intentionally lowball the estimate to get the job… only to charge MUCH more at the END of the job.
When it comes to home improvement, a price that sounds too good to be true ALWAYS is too good to be true. Remodeling done right is not a small investment. Just like anything else, you get what you pay for.
Sure, some contractors substantially overcharge their customers even for quality work. But underbidding tends to happen more frequently. Why? So the company can win your business and come to you later and say, “Actually, this is going to cost more than we thought.” It’s a sneaky but easy way to squeeze more money out of you.
Red Flag #5: Sending An Inexperienced Estimator To Your Home
Some companies will send just about anybody to your home to give you a quote. Their salespeople lack the knowledge and experience to give you the answers you need to make the best decision.
Want to know why one product is superior to another? They don’t have the answer.
Want to know whether one installation process is better than another? They don’t know the answer.
In the end, the salesperson can provide you with a quote. But you may have the uneasy sense that you don’t have enough information to make the right decision.
What We Promise When You Get A Quote From Us
What do these red flags have in common? They demonstrate a fundamental lack of respect for you, the homeowner.
XteriorPRO / Window Depot USA of St. Louis is different. We treat you the way you want—and DESERVE—to be treated. Period.
With that in mind, here is what we promise you when we give you a quote…
- We’ll Show Up On Time: We show up on time because we RESPECT your time. And in the rare instance an unavoidable circumstance has us running behind, we call you immediately to let you know.
- We’ll Actually Listen: We don’t come to your home in “arm-twisting” mode. We take the time to listen to you. It’s the only way we can recommend what’s right for YOU.
- We’ll Provide A Firm Quote: We don’t do “guesstimates.” We’ll give you a firm, fair, detailed quote IN WRITING. No surprises. No hidden costs.
- We’ll Know What We’re Talking About: Our Project Consultants are ultra-knowledgeable about our products, installation, and home improvement as a whole. They can provide you with the answer you need to make the best decision.
Whether or not you choose to get a quote from us is up to you. Either way you decide, we believe you have the right to know the signs to look for to determine if a contractor has your best interests at heart.
If you want a fair and honest quote from an experienced Project Consultant, contact us today. We would be honored to discuss your project with you… but only if you want to discuss your project with us.