Our Owner Is A Regular At Old Hickory Golf Club, Where Our Rep & Performance Has Awarded Us With Lots Of Referrals
Learn A Bit About Why We’re Different, Why Our Name Gets Around, And How Exterior Remodeling Is Similar To A Game Of Golf
When you work with XteriorPRO, you’re working with a tight-knit group of professionals who don’t think of ourselves as just another exterior remodeling crew but thriving, active, caring, and long-standing members of the St. Louis Metro area.
And honestly, that should be somewhat important from your perspective as a homeowner.
You don’t want you, your budget, and your home to be treated like just another paycheck.
On the other side of the coin, from the BBB TORCH Award to the Angie Super Service Award, we’ve been recognized for the quality of our work and how we treat people.
We’re also active in terms of Community Involvement:
- St. Jude’s
- Habitat For Humanity
- Community Block Parties
- St. Louis Ambush, and more.
But that’s not all. As individuals, we play our roles in Greater St. Louis.
For example, our owner is an avid golfer and member of the Old Hickory Golf Club (a member for 5+ years). It’s supposed to be his hobby, a sanctuary, really, from the hustle and bustle of running a successful local company.
But, it often doesn’t turn out that way.
As you might imagine, our name has gotten around over the last decade. So, whenever he’s there putting in some time on the green (or at the grocery store), the subjects of GAF Roofing Systems, Hardie Fiber Cement Siding, and Triple-Pane Replacement Windows (our core trio of specialties) tend to come up a lot.
Just how much?
Well, last time we talked with our owner about it, he pointed out that referrals for two roofs, one extensive window replacement project, and a string of new seamless gutter installations had come from Old Hickory members over the last couple preceding weeks.
The way it typically goes is someone approaches him and says,
“Hey there, listen, my family and I have been thinking about X, Y, Z projects. We’ve heard a lot of good things about you, so what do you say? Do you have a few minutes to chat?”
He always says yes.
Just like we’ll always pick up our phone when you call and take as much time as needed to listen, understand, and provide professional insights. Speaking of which…
Professional Insight: How Exterior Remodeling Management Resembles A Game Of Golf
Remodeling, like golf, isn’t easy. After enough experience and hundreds of projects under our belts, we make it look that way, but it’s complex. We only install high-end systems that not just anyone can toss on a St. Louis Metro home. Just like it’s not easy for just anyone to grab a set of clubs and knock out a solid 120 on a professional course.
And no matter how seasoned our project managers and installers are, hiccups happen. You might get eight holes in one (we only have a callback rate of maybe 1%), then on that next hole, the ball just doesn’t go where you want.
Sometimes you hit an obstacle.
Sometimes pits seem to come out of nowhere.
Sometimes you’ve got to get creative.
But like golf, to truly come through with a high-performance long-lasting roofing or siding system or a new set of premium replacement windows, you’ve got to be PRECISE.
To continue thriving after a decade in an industry where our average competitor is gone inside 2-5 years, we can’t rest on our laurels. We can’t take our eye off the game!
Unlike golf, our industry is always changing. Manufacturing is changing. Products and materials are changing.
But, what doesn’t change is the proverbial ‘good swing’ which we consider our process.
Wrapping Up: We Look Forward To Hearing From You
Without taking this golfing idea too far, the three important points we wanted to get across to you in this article today are that we’re a proud part of this community, our reputation is well-known, and referrals are a big source of our annual projects.
If you’d like to learn more, don’t hesitate to contact us. We look forward to hearing from you soon!