See Why We’ve Won The 2018 BBB TORCH Award
(& More!) For Honesty, Integrity & Quality
Our Commitment To Ethics, Honesty & Quality Has Made Us
One Of The Community’s Most Decorated Contractors.
We’re not big on bragging, but we feel it’s important that you know about the numerous honors and recognition we’ve received. After all, choosing a contractor in the St. Louis metro area can be a gamble—you need to be absolutely sure the company you hire has the skill, experience, and credentials to pull off a high-quality project worthy of your money.
So take a look at some of our awards, accolades, and affiliations to see how we’re qualified to handle your project.
Better Business Bureau TORCH Award
We’re honored to have won the 2018 Better Business Bureau (BBB) TORCH Award for Eastern/Southwest Missouri and Southern Illinois.
The TORCH Award is reserved for businesses and charities that embody ethics in their treatment of customers, employees, and suppliers. Out of hundreds and hundreds of applicants, we were in the small group of nine businesses and three charities to win the award for our area.
Criteria for the TORCH award includes…
- Ethical and unifying leadership practices
- Honest, upstanding communication with employees and customers
- Implementation of high-competency management practices
- Dedication to ethical human-resource practices
- A deep commitment to community
The truth is we never considered following these standards just to win an award—doing the honest and ethical thing just comes naturally to us.
In fact, we didn’t apply for the TORCH Award until one self-described “ultra-picky” customer insisted we do it after deeming us THE best contractor he’d ever worked with. Read the full story here.
Other BBB Distinctions:
- Accredited since 2012
- A+ rating
- Zero complaints
- Five-star rating
Angie’s List Super Service Awards
Angie’s List is one of homeowners’ most trusted sources for finding a quality contractor. Angie’s List verifies all reviews for authenticity, which ensures you receive 100% accurate information. To qualify for the Angie’s List Super Service Award, a contractor must receive a certain number of reviews, maintain an “A” rating on Angie’s List for the given year and overall, and be in good standing with the Better Business Bureau.
We’ve won the Super Service Award every year since 2012. Considering only 5% of contractors on Angie’s List receive this award each year, our “win streak” is something we’re very proud of… and an achievement we’re committed to continuing for many years to come.
Qualified Remodeler Top 500
Qualified Remodeler is the leading magazine for residential remodeling. Every year, they release their Top 500 list of largest remodeling firms in the country. With territories across the United States, Window Depot USA ranked #26 in 2018 and #24 in 2019. Our company has experienced tremendous large-scale growth—and will continue to do so—because homeowners love that we do things right.
GAF Roofing Honors
We’ve collected every possible honor, certification, and award from GAF. Here’s a look at some of them…
GAF Golden Pledge Warranty
Master Elite companies are the only roofers in St. Louis and St. Charles Counties that can provide GAF’s Golden Pledge Warranty, which covers all materials for 50 years and labor for 25 years. We adhere to Golden Pledge practices on every roofing project.
GAF Triple Excellence Award
Reserved for the best of the best Master Elite roofers, the Triple Excellence Award recognizes those who demonstrate superior Consumer Protection, Training, and Installation abilities.
- Consumer Protection Excellence Award: Awarded to contractors that protect their customers with the best warranties.
- Training Excellence Award: Awarded to contractors committed to continuous training and improvement. A minimum of 10 workers must either pass the GAF Pro Field Guide test with a score of 80% or better or attend GAF’s Center for the Advancement of Roofing Excellence (CARE) seminar in a calendar year.
- Installation Excellence Award: Awarded to contractors that consistently install to the highest quality levels and provide the highest warranty protection GAF offers. Contractors must have a minimum of 30 Golden Pledge Warranty projects per year and maintain an excellent record of customer satisfaction.
GAF Contractor Advisory Council
GAF selects a handful of roofers from different regions of the country to sit on their Contractor Advisory Council. Every year, this council convenes at a four-day conference to discuss best practices and new products. Seats are reserved for the absolute best of the best roofers—the ones that GAF unequivocally trusts. We’re honored to have served on this council.
GAF Training Graduate
GAF’s Center for the Advancement of Roofing Excellence (CARE) program provides various types of training and courses for professional roofers. We have completed the CARE program to earn GAF Training Graduate certification.
Roofs For Troops
GAF’s Roofs For Troops program offers a $250 rebate to military members (past and present) when they buy a GAF roof with an Enhanced Warranty. We’re not only part of Roofs For Troops, but we also provide military members with a 5% markdown as part of our Valued-Citizen Discounts program.
Certified Green Roofer Program™
We’re a member of GAF’s Certified Green Roofer™ Program. To become certified, contractors must pass a Sustainability Assessment, make a firm commitment to recycling shingles, and be members of the local U.S. Green Building Council (USGBC). Find out more on our Community Involvement page.